Offer Wall FAQ

2018-09-21T09:31:58+00:00September 21st, 2018|Blog|

Need help troubleshooting your Offers and Free Diamonds? We’re here to help!

QUESTIONS

  1. WHAT IS THE “OFFER WALL”, AND HOW DO I FIND IT?
  2. I’VE ATTEMPTED TO DO AN OFFER, BUT DIDN’T RECEIVE MY DIAMONDS!
  3. IT’S BEEN MORE THAN 24 HOURS AND MY OFFERS SAY “PENDING”/”REJECTED”!
  4. I FOUND A MALICIOUS/MISLEADING OFFER! (ie: Free Trial not really Free)
  5. MY OFFER SAYS “COMPLETED” BUT I DID NOT GET MY DIAMONDS!
  6. I CONTACTED IRON SOURCE (SS), BUT HAVE YET TO HEAR BACK OR HAVE NOT BEEN AWARDED PROPERLY!

ANSWERS

WHAT IS THE “OFFER WALL”, AND HOW DO I FIND IT?

You can now earn free Diamonds in the game by completing 3rd party offers. To find offers, go to your “Pawn Shop” then tap on the “Offer Wall Tablet”, to the left of the TV. After a few moments the offer wall should populate with offers available to you.

Pawn Shop with NEW Offer Wall Tablet!

Please note that all offers expire after 30 days.

If for any reason you are having difficulties locating the Offer Wall, or it is not launching correctly, please contact our Support team via the following steps:

I’VE ATTEMPTED TO DO AN OFFER, BUT DIDN’T RECEIVE MY DIAMONDS!

Please note the following when troubleshooting offer completions:

  • You must have gotten to the offer from within Hempire. Doing so outside of the app will not result in a credit, even if all requirements are met.
  • All requirements for each offer must be met entirely. Premature uninstallation/cancellation will cause the offer to not credit properly.
  • If you have attempted the same offer before, whether it be within Hempire or another game/app/website, it will not credit a second time.
  • Complete the offer when you have a strong-stable WiFi to avoid any communication issues.

If you believe you have met all requirements for an offer, but it has still not awarded you any Diamonds, please give it at least 24 hours for the reward to show up.

You can also check the status of your offer by tapping on the “Missing Diamonds?” link located on the bottom of the screen.

IT’S BEEN MORE THAN 24 HOURS AND MY OFFERS SAY “PENDING”/”REJECTED”!

Offers are credited based on approval by the 3rd party provider. While an offer is in the “Pending” phase, it may or may not be approved based on whether the provider indicates all requirements have been met.

As an example, if an offer is a 30 day trial, it may not credit for several days, or at all if it’s canceled instantly.

If an offer has been marked as “Rejected”, it usually indicates that requirements were not met, or that a duplicate submission was detected.

You can also check the status of your offer by tapping on the “Missing Diamonds?” link located on the bottom of the screen.

After 24 hours if you feel that an offer should have credited you can contact Iron Source (SS) at supersonic-customersupport@ironsrc.com

Iron Source (SS) will need proof of the offer completion in the form of screenshots.

To access this menu please click on the “Missing Diamonds?” link on any pending offer.

If you have already done this and have not heard back from their support within 3 business days, please contact our Support team in-game via the following steps:

We will also need proof of offer completion in the form of screenshots.

Please include a screenshot of your Diamond Status screen showing your offer and your attempt to resolve this issue with the Iron Source (SS) team.

If you do not have the ability to tap on the “Missing Diamonds?” link or if you’re missing Offerwall offers completely, please contact our Support team, and we will investigate your issue.

I FOUND A MALICIOUS/MISLEADING OFFER! (ie: Free Trial not really Free)

Our goal is to ensure all offers are as honest as possible for all Hemperors. So, if you encounter any offer that seem suspicious, misleading, or straight up malicious, please contact our Support team in-game with:

  • Name of offer, and any relevant screenshots.
  • Description of why you believe the offer needs to be reported.

MY OFFER SAYS “COMPLETED” BUT I DID NOT GET MY DIAMONDS!

Offers may take some time to credit based on the type of offer. Usually relaunching the application can cause offers to be properly rewarded. If for any reason you do not see Diamonds you have been awarded, please allow up to 24 hours before contacting Support. After 24 hours, you can reach out to Support with the following:

  • The name of the offer that you had difficulties with.
  • A screenshot of your Diamonds offers screen (To find the Diamonds Status screen go to shop > free > scroll down and select “Missing Diamonds?”. It will take you to an invoice screen regarding your attempted offers.)
    • If your image size is too large please reply to the follow-up email that you receive from our team. Then you can attach the image and send it to us there.

I CONTACTED IRON SOURCE (SS), BUT HAVE YET TO HEAR BACK OR HAVE NOT BEEN AWARDED PROPERLY!

Thanks for your patience. All tickets received are being looked into and answered in the order they are received. We ask you be patient with us. If you feel you were rejected unjustly you can contact our Support team via the following steps: